Collision Center CSR — Customer Care Specialist

Diehl Automotive Group; Washington (Washington County); On-site; USD 28,000 - 36,000; Full time

Job summary

Diehl Collision of Washington is seeking a friendly, organized Customer Service Representative to join our collision repair team in Washington, PA. You will greet customers, schedule estimates and appointments, and support estimators, technicians, and management in a fast-paced collision center.

This role emphasizes customer service, data entry, and administrative duties to keep the front office and repair process running smoothly.

Qualifications

• We are looking for a dependable, detail-oriented individual who enjoys working with customers and can manage multiple responsibilities in a busy automotive environment.
• Previous customer service, receptionist, or administrative experience.
• Automotive dealership or collision center experience preferred, but not required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional phone etiquette and customer service skills.
• Basic computer proficiency and accurate data-entry skills.
• Experience with Microsoft Office and automotive management software is a plus.
• Familiarity with CCC ONE or collision repair management systems is a plus.
• Ability to maintain accurate records and handle confidential customer information.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Dependable attendance and a positive attitude.

Responsibilities

• Greet customers professionally and assist with vehicle drop-offs and pickups.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule collision repair estimates and customer appointments.
• Assist customers with questions regarding the collision repair process.
• Communicate with customers regarding repair status and estimated completion dates.
• Coordinate with collision estimators, technicians, and management to provide accurate customer updates.
• Assist with insurance claim documentation and communication with insurance companies.
• Maintain accurate customer information, repair files, and appointment records.
• Perform data entry, scanning, filing, and general administrative duties.
• Assist with vehicle check-in and customer delivery paperwork.
• Help coordinate rental vehicle arrangements and customer transportation when needed.
• Maintain a clean, organized, and welcoming reception area.
• Address customer concerns professionally and help resolve issues.
• Support collision center management with additional administrative responsibilities as needed.

Skills

Customer service

Receptionist experience

Administrative experience

Organizational skills

Multitasking

Data entry

Telephone etiquette

Teamwork

Tools

Microsoft Office

CCC ONE

Job description

Diehl Collision of Washington is seeking a friendly, organized Customer Service Representative to join our collision repair team in Washington, PA. You will greet customers, schedule estimates and appointments, and support estimators, technicians, and management in a fast-paced collision center.

This role emphasizes customer service, data entry, and administrative duties to keep the front office and repair process running smoothly.