Collision Repair Front Office Specialist

Coach & Carriage Auto Body, Powered by VIVE; Watertown (MA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) with employer match

Health Savings Account

Paid time off

8 paid holidays + birthday

Employee Assistance Program

Professional development

Advancement opportunities

Job summary

VIVE Collision in Watertown, MA, is seeking a Customer Service Representative for a full-time role. You will greet customers, answer questions, provide proactive repair status updates, schedule appointments, and coordinate with insurance providers throughout the repair process.

Experience in collision center, auto body, dealership, automotive service, or insurance is strongly preferred. We offer competitive benefits and opportunities for advancement within a growing team.

Qualifications

• Collision center, auto body, dealership, automotive service, or insurance experience is strongly preferred.
• We value great communication and follow-through in handling customer interactions.
• Ability to stay organized in a busy front-office environment.

Responsibilities

• Greet customers with a welcoming, professional experience.
• Answer calls and assist customers with questions about repairs.
• Provide proactive repair status updates to keep customers informed.
• Schedule appointments and enter accurate customer and vehicle info.
• Communicate with customers, insurance companies, and internal teams.
• Follow up with insurance carriers on claim status and payments.
• Process customer payments and assist with accounts receivable.
• Maintain digital and physical documentation and respond to emails promptly.
• Support front-office operations to keep the office running smoothly.

Skills

Customer service

Communication

Microsoft Office

Front office

Phone handling

Administrative tasks

Team player

Tools

Microsoft Office

Job description

VIVE Collision in Watertown, MA, is seeking a Customer Service Representative for a full-time role. You will greet customers, answer questions, provide proactive repair status updates, schedule appointments, and coordinate with insurance providers throughout the repair process.

Experience in collision center, auto body, dealership, automotive service, or insurance is strongly preferred. We offer competitive benefits and opportunities for advancement within a growing team.