Automotive Customer Service & Admin Pro

VIVE Collision; New Castle (DE); Ibrido; USD 34.000 - 48.000; Tempo pieno

Descrizione del lavoro

VIVE Collision in New Castle, Delaware, is seeking a friendly Customer Service Representative to greet guests, answer phones, and keep the front office running smoothly.

You will provide timely repair status updates, coordinate appointments, and communicate with customers, insurance carriers, and internal teams.

The role includes light accounts receivable, administrative duties, and supporting day-to-day shop operations with a calm, solution-focused approach.

Competenze

• Experience in customer service, front office, or administrative roles.
• Able to communicate confidently and professionally with customers.
• Capable of handling a high volume of calls, emails, and interactions.
• Highly organized with strong attention to detail and follow-through.

Mansioni

• Greet customers and provide a welcoming, professional experience.
• Answer incoming calls and assist customers with questions about their repairs.
• Provide proactive repair status updates so customers aren’t left wondering about progress.
• Schedule appointments and accurately enter customer and vehicle information.
• Communicate with customers, insurance companies, and internal team members.
• Follow up with insurance carriers regarding claim status, payments, or additional information.
• Assist Collision Consultants and shop leadership with administrative needs.
• Process customer payments and assist with accounts receivable.
• Monitor and respond to emails in a timely manner.
• Maintain accurate digital and physical documentation.
• Help keep the front office organized and running efficiently.
• Provide additional administrative support as needed.

Conoscenze

Customer service

Front office

Administrative

Communication

Multi-tasking

Microsoft Office

Team player

Initiative

Strumenti

CRM software

Office software

Descrizione del lavoro

VIVE Collision in New Castle, Delaware, is seeking a friendly Customer Service Representative to greet guests, answer phones, and keep the front office running smoothly.

You will provide timely repair status updates, coordinate appointments, and communicate with customers, insurance carriers, and internal teams.

The role includes light accounts receivable, administrative duties, and supporting day-to-day shop operations with a calm, solution-focused approach.