Auto Collision Customer Support Specialist

Rotunda's Collision Center, Powered by VIVE Collision; Essex Junction (VT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employer-paid life insurance

401K with employer match

Employee Assistance Program

Paid time off

8 paid holidays including Black Friday

Floating Birthday holiday

Growth opportunities

Health Savings Account

Job summary

Rotunda's Collision Center, Powered by VIVE Collision in Essex Junction, VT is seeking a motivated Customer Service Representative for full-time on-site work. The role centers on delivering exceptional service to customers in person and by phone while supporting light administrative tasks and shop operations.

Responsibilities include greeting visitors, scheduling appointments, managing inquiries, and coordinating with insurance partners.

Qualifications

• Must be at least 18 years of age.
• Ability to perform in a fast-paced, sometimes stressful, and high-volume environment.
• Proficiency in Microsoft Office Suite.
• Professional attitude and appearance.
• Trustworthy, high degree of integrity.
• Excellent written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Ability to remain calm under pressure.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Excellent customer service attitude.

Responsibilities

• The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone.
• Keeping our customers informed throughout their repair is of the utmost importance.
• Additionally responsible for light accounts receivable, administrative duties, and assisting with the shop's day-to-day operations.

Skills

Customer service

Communication skills

Multitasking

Time management

Organizational skills

Problem-solving

Attention to detail

Professional demeanor

Tools

Microsoft Office Suite

Job description

Rotunda's Collision Center, Powered by VIVE Collision in Essex Junction, VT is seeking a motivated Customer Service Representative for full-time on-site work. The role centers on delivering exceptional service to customers in person and by phone while supporting light administrative tasks and shop operations.

Responsibilities include greeting visitors, scheduling appointments, managing inquiries, and coordinating with insurance partners.