Customer Service Representative

VIVE Collision; Vermont; In loco; USD 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

VIVE Collision is expanding and seeking a Customer Service Representative to join our team. You will greet customers, answer phone inquiries, provide timely repair status updates, and help keep the front office organized while delivering exceptional service.

The role requires professional communication with customers and insurance representatives, plus light administrative duties such as accounts receivable and documentation in a bustling collision repair shop.

Competenze

• Customer service or front-office experience.
• Professional and confident communication.
• Ability to handle a high volume of calls, emails, and interactions.
• Calm and solution-focused under pressure when helping customers.
• Highly organized with ability to manage multiple priorities.
• Strong attention to detail and follow-through.
• Comfortable learning and using computer-based systems.

Mansioni

• Greet customers and provide a welcoming, professional experience.
• Answer incoming calls and assist customers with questions about their repairs.
• Provide proactive repair status updates so customers know progress.
• Schedule appointments and accurately enter customer and vehicle information.
• Communicate with customers, insurance companies, and internal team members.
• Follow up with insurance carriers regarding claim status or payments.
• Assist with administrative needs and shop operations.
• Process customer payments and assist with accounts receivable.
• Monitor and respond to emails in a timely manner.
• Maintain accurate digital and physical documentation.
• Help keep the front office organized and running efficiently.
• Provide additional administrative support as needed.

Conoscenze

Customer service

Front office

Administrative

Phone handling

Multitasking

Attention to detail

Microsoft Office

Professional communication

Team oriented

Initiative

Strumenti

Microsoft Office

Descrizione del lavoro

VIVE Collision is Growing and We Want to Invest in You!

We are disrupting collision repair through People, Process and Passion.

The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone. Keeping our customers informed throughout their repair is of the utmost importance. Additionally responsible for light accounts receivable, administrative duties, and assisting with the shop's day-to-day operations.

Job Requirements

• Greet customers and provide a welcoming, professional experience
• Answer incoming calls and assist customers with questions about their repairs
• Provide proactive repair status updates so customers aren't left wondering what's happening with their vehicle
• Schedule appointments and accurately enter customer and vehicle information
• Communicate with customers, insurance companies, and internal team members
• Follow up with insurance carriers regarding claim status, payments, or other needed information
• Assist Collision Consultants and shop leadership with administrative needs
• Process customer payments and assist with accounts receivable
• Monitor and respond to emails in a timely manner
• Maintain accurate digital and physical documentation
• Help keep the front office organized and running efficiently
• Provide additional administrative support as needed

Skills and Qualifications

• Have previous customer service, front office, or administrative experience
• Communicate confidently and professionally with customers
• Are comfortable handling a high volume of phone calls, emails, and customer interactions
• Can remain calm and solution-focused when working with frustrated or concerned customers
• Are highly organized and able to manage multiple priorities
• Have strong attention to detail and follow-through
• Are comfortable learning and working in computer-based systems
• Have experience with Microsoft Office
• Are dependable, professional, and team-oriented
• Take initiative instead of waiting to be told what needs to happen next