Collision Center Client Care Lead

Desoto-Collision-Center-LL; Memphis (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Desoto Collision Center is seeking a motivated Customer Service Representative to support the repair process and ensure exceptional service for customers throughout the collision repair journey. The role involves answering phones, scheduling repairs, handling billing, and supporting the Manager and Estimator with administrative tasks.

Qualifications include a valid driver’s license and experience in collision repair shop management, along with strong leadership and communication skills and a

Qualifications

• Must have a valid driver's license.
• Experience managing a collision repair shop.
• Thorough knowledge of the collision repair industry.
• Strong leadership and communication skills.
• Commitment to ongoing learning (I-CAR).
• Ability to multi-task in a structured environment.

Responsibilities

• Manage customer service throughout the repair process.
• Schedule repairs, check-in vehicles, and assist in deliveries/pickups.
• Handle payments and accounts receivable in line with standards.
• Maintain CSI survey process and customer communication.
• Monitor center workload and keep workspace organized.
• Provide administrative support to the Manager and Estimator.

Skills

Leadership

Communication

Multi-tasking

Insurance knowledge

Education

I-CAR training

Job description

Desoto Collision Center is seeking a motivated Customer Service Representative to support the repair process and ensure exceptional service for customers throughout the collision repair journey. The role involves answering phones, scheduling repairs, handling billing, and supporting the Manager and Estimator with administrative tasks.

Qualifications include a valid driver’s license and experience in collision repair shop management, along with strong leadership and communication skills and a