Collections Team Lead: Coach, Negotiate & Deliver Results

myhrhome; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time

Job summary

OneMain Financial in Tempe, AZ seeks a Collections Supervisor to lead a team of 12-15 agents, drive performance, and improve portfolio outcomes. You will coach staff, set expectations, and collaborate with Risk Operations to meet targets and ensure customer financial well-being.

The role requires advanced collections knowledge, strong negotiation skills, and a proven ability to develop people through feedback, training, and structured processes. On-site work with comprehensive benefits.

Qualifications

• HS Diploma / GED required.
• Advanced understanding of collections and strong negotiation skills.
• Experience resolving escalated calls.
• Proven ability to coach, develop, and lead collectors.
• Effective self-management and workflow prioritization.
• Skills in interpreting procedures to determine best resolutions.

Responsibilities

• Review metrics, call quality, and provide feedback for continuous improvement and goal attainment.
• Facilitate training, direction, and administer corrective actions as needed.
• Negotiate with customers to resolve delinquency and ensure compliance.
• Meet production indicators and performance targets in a goal-driven environment.
• Address collections servicing requirements across accounts and recommend strategies for capacity planning.
• Collaborate with Risk Operations and participate in recruiting and retention efforts.

Skills

Collections supervision

Negotiation skills

Coaching & development

Team leadership

Process improvement

Self-management

Education

HS Diploma / GED

Job description

OneMain Financial in Tempe, AZ seeks a Collections Supervisor to lead a team of 12-15 agents, drive performance, and improve portfolio outcomes. You will coach staff, set expectations, and collaborate with Risk Operations to meet targets and ensure customer financial well-being.

The role requires advanced collections knowledge, strong negotiation skills, and a proven ability to develop people through feedback, training, and structured processes. On-site work with comprehensive benefits.