Collections Supervisor: Lead Teams to Great CX

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Collections Supervisor in Tempe, AZ to lead a team in delivering strong customer experiences and achieving service metrics.

The role emphasizes collaboration with partners, managing performance, and driving ongoing improvements within risk guidelines. The supervisor will oversee daily operations, ensure compliance with policies, and coach staff to maintain high engagement and productivity while meeting financial goals.

Qualifications

• Minimum 3 years of customer service experience.
• Strong verbal and written communication skills.
• Ability to influence and drive change.
• Experience in prioritizing tasks and managing multiple items.
• Data analysis skills for performance tracking.

Responsibilities

• Lead and guide staff to meet service metrics and productivity goals.
• Make informed decisions using policies, procedures and leadership guidance.
• Identify process improvements and drive change with the team.
• Ensure adherence to operating policies, and legal/compliance requirements.
• Coach and develop team performance, recognizing top performers and addressing gaps.
• Summarize impact in year-end self-evaluation.

Skills

Customer service

Verbal communication

Written communication

Influencing

Change management

Prioritization

Data analysis

Education

High School diploma/GED

Job description

JPMorgan Chase & Co. is seeking a Collections Supervisor in Tempe, AZ to lead a team in delivering strong customer experiences and achieving service metrics.

The role emphasizes collaboration with partners, managing performance, and driving ongoing improvements within risk guidelines. The supervisor will oversee daily operations, ensure compliance with policies, and coach staff to maintain high engagement and productivity while meeting financial goals.