Collections Manager II: Lead Negotiations & Team Growth

JPMorganChase; Tempe (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase in Tempe, AZ is seeking a Collections Manager II to lead the team, negotiate payments and resolve delinquent accounts while ensuring compliant, customer‑centric outcomes. You will coach staff, analyze data, and design automation‑driven improvements, collaborating cross‑functionally to optimize processes, reduce losses, and strengthen risk controls.

This role emphasizes inclusive leadership, planning, and growth, with a focus on delivering sustainable results for the bank and our customers.

Qualifications

• 5+ years of experience managing collections processes.
• Proficiency with advanced computer systems to optimize collections.
• Experience analyzing data and using automation for improvements.
• Ability to lead cross-functional collaborations across departments.
• Experience managing a team and fostering inclusive growth.

Responsibilities

• Lead the negotiation of payments and resolution of past due or overdrawn accounts.
• Implement innovative solutions and process improvements within collections.
• Direct day-to-day operations of the collections team and enforce policies.
• Utilize advanced computer literacy to manage customer interactions.
• Collaborate cross-functionally to align collections strategies.

Skills

Leadership

Negotiation

Data analytics

Automation

Cross-functional collaboration

Job description

Chase in Tempe, AZ is seeking a Collections Manager II to lead the team, negotiate payments and resolve delinquent accounts while ensuring compliant, customer‑centric outcomes. You will coach staff, analyze data, and design automation‑driven improvements, collaborating cross‑functionally to optimize processes, reduce losses, and strengthen risk controls.

This role emphasizes inclusive leadership, planning, and growth, with a focus on delivering sustainable results for the bank and our customers.