Collections Supervisor

OneMain Financial; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Paid time off

Paid sick leave

Paid holidays

Volunteer time off

Job summary

OneMain Financial is seeking a Collections Supervisor in Tempe, AZ to lead a team of 12-15 collection agents. You will drive performance, coach staff, and collaborate across departments to achieve portfolio goals and support customers' financial well-being.

Responsibilities include reviewing metrics and call quality, delivering feedback, facilitating training, and administering corrective actions while meeting production targets in a goal-driven environment.

Qualifications

• HS Diploma / GED required.
• Advanced understanding of collections and strong negotiation skills.
• Experience resolving escalated calls.
• Proven ability to coach, develop, and lead collectors.
• Effective self-management and workflow prioritization.
• Skills in interpreting procedures to determine best resolutions.

Responsibilities

• Review metrics, call quality, and provide feedback for continuous improvement and goal attainment.
• Facilitate training, direction, and administer corrective actions as needed.
• Negotiate with customers to resolve delinquency and ensure compliance.
• Meet production indicators and performance targets in a goal-driven environment.
• Address collections servicing requirements across accounts and recommend strategies for capacity planning.
• Collaborate with Risk Operations and participate in recruiting and retention efforts.

Skills

Advanced collections

Negotiation skills

Coaching leadership

Self-management

Workflow prioritization

Procedures interpretation

Education

HS Diploma or GED

Job description

The Collections Supervisor leads a team of 12-15 collection agents, driving performance improvement, accountability, and achievement of portfolio goals. This role requires advanced collections knowledge, strong negotiation skills, and a talent for coaching team members while collaborating across departments to deliver results and support the financial well-being of customers.

In the Role

• Review metrics, call quality, and provide feedback for continuous improvement and goal attainment.
• Facilitate training, direction, and administer corrective actions as needed.
• Negotiate with customers to resolve delinquency and ensure compliance.
• Meet production indicators and performance targets in a goal-driven environment.
• Address collections servicing requirements across accounts and recommend strategies for capacity planning.
• Collaborate with Risk Operations and participate in recruiting and retention efforts.

Qualifications

• HS Diploma / GED required.
• Advanced understanding of collections and strong negotiation skills.
• Experience resolving escalated calls.
• Proven ability to coach, develop, and lead collectors.
• Effective self-management and workflow prioritization.
• Skills in interpreting procedures to determine best resolutions.

Preferred

• 5-7 years of supervisory experience in a collections environment.

Location

Tempe, AZ // On-site

Who We Are

OneMain Financial (NYSE: OMF) is a leader in providing responsible credit access to nonprime customers and has been committed to improving financial well-being since 1912. Our personal loans, credit cards, and related products help customers achieve their financial goals. We value collaboration, innovation, and a customer-first mindset, supported by flexible work arrangements, career development opportunities, and an inclusive culture.

Our Comprehensive Benefits Package Includes

• Health and well-being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement and continuing education
• Paid time off (15 days' vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 paid holidays (including 4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
• Additional benefits available