Collections Supervisor

OneMain Financial; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Stock Purchase Plan

Tuition reimbursement

Paid time off

Paid sick leave

11 paid holidays

Volunteer time

Job summary

OneMain Financial is seeking a Collections Supervisor in Tempe, AZ. You will lead a 12–15 person team of collection agents onsite, driving performance, accountability, and portfolio goals while coaching staff and collaborating with cross‑functional teams to resolve delinquency and ensure customer financial well‑being.

Qualifications include a HS Diploma or GED and advanced collections/negotiation skills; 5–7 years of supervisory experience in collections is preferred.

Qualifications

• HS Diploma or GED required.
• Advanced understanding of collections and strong negotiation skills.
• Experience coaching, developing, and leading collectors.

Responsibilities

• Lead a team of 12–15 collection agents to meet portfolio goals.
• Drive performance improvement and accountability across the team.
• Coach, direct, and train agents; provide feedback for continuous improvement.
• Negotiate with customers to resolve delinquency and ensure compliance.
• Collaborate with Risk Operations and participate in recruiting and retention efforts.

Skills

Negotiation

Coaching & mentoring

Leadership

Team management

Education

HS Diploma/GED

Job description

The Collections Supervisor leads a team of 12–15 collection agents, driving performance improvement, accountability, and achievement of portfolio goals. This role requires advanced collections knowledge, strong negotiation skills, and a talent for coaching team members while collaborating across departments to deliver results and support the financial well‑being of customers. In the Role Review metrics, call quality, and provide feedback for continuous improvement and goal attainment. Facilitate training, direction, and administer corrective actions as needed. Negotiate with customers to resolve delinquency and ensure compliance. Meet production indicators and performance targets in a goal-driven environment. Address collections servicing requirements across accounts and recommend strategies for capacity planning. Collaborate with Risk Operations and participate in recruiting and retention efforts. Qualifications HS Diploma/ GED required. Advanced understanding of collections and strong negotiation skills. Experience resolving escalated calls. Proven ability to coach, develop, and lead collectors. Effective self‑management and workflow prioritization. Skills in interpreting procedures to determine best resolutions. Preferred 5–7 years of supervisory experience in a collections environment. Location Tempe, AZ // On‑site

Who We Are

OneMain Financial (NYSE: OMF) is a leader in providing responsible credit access to nonprime customers and has been committed to improving financial well‑being since 1912. Our personal loans, credit cards, and related products help customers achieve their financial goals. We value collaboration, innovation, and a customer‑first mindset, supported by flexible work arrangements, career development opportunities, and an inclusive culture. Our comprehensive benefits package includes:

• Health and well‑being options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement and continuing education
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 paid holidays (including 4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

Additional benefits available

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well‑being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.