Collections Strategist: Delinquency Solutions & Coaching

OneMain Financial; Memphis (TN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Stock Purchase Plan

Tuition reimbursement

PTO

Sick leave

Holidays

Volunteer time

Job summary

OneMain Financial is seeking a Lead Collections Specialist to drive collections performance across an assigned district. You will work directly with customers, supporting Memphis branches, and balance empathy with accountability to resolve past-due accounts through repayment or settlement options.

The role requires leading high-volume collections activity, collaborating with Branch Managers, and coaching team members on delinquency management while ensuring compliance with policies and

Qualifications

• High School Diploma or GED.
• 2-3 years of related experience in collections, consumer lending, financial services, or account resolution.
• Strong customer service, relationship-building, and negotiation skills.
• Ability to manage a high-volume workload, prioritize effectively, and achieve performance goals.
• Willingness to travel to branches within and outside the assigned district.

Responsibilities

• Manage a high volume of collection activity across an assigned district, with a focus on achieving delinquency goals.
• Contact customers to understand their circumstances and help resolve past-due accounts through repayment or settlement arrangements.
• Use approved tools to identify solutions that support both the customer and the business.
• Negotiate effectively while delivering a respectful and positive customer experience.
• Partner with Branch Managers and branch teams to identify performance trends and provide targeted collections support.
• Train and coach branch team members on delinquency management, account resolution techniques, and collection best practices.
• Work closely with the District Manager to prioritize support based on branch and business needs.
• Maintain accurate and timely account documentation while following all company policies and applicable regulatory requirements.
• Travel to branches within and outside the assigned district as needed; eligible travel will be reimbursed per policy.

Skills

Customer service

Negotiation

Relationship building

Communication

Travel readiness

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a Lead Collections Specialist to drive collections performance across an assigned district. You will work directly with customers, supporting Memphis branches, and balance empathy with accountability to resolve past-due accounts through repayment or settlement options.

The role requires leading high-volume collections activity, collaborating with Branch Managers, and coaching team members on delinquency management while ensuring compliance with policies and