Collections Strategy Lead — Hybrid Engagement & Recovery

EXL Talent Acquisition Team; San Francisco (CA); Hybrid; USD 150,000 - 170,000; Full time

Job summary

EXL Talent Acquisition Team is seeking an Engagement Manager, Collections Strategy, to lead end-to-end collections across early and late buckets. You will apply analytics, testing, and vendor partnerships to lift RPC, improve recovery rates, and lower unit costs in a digital-first engagement model.

Based in the San Francisco Bay Area with a hybrid schedule (2-3 days in office), you will grow strategic client relationships, lead engagements, and deliver measurable business impact through

Job description

EXL Talent Acquisition Team is seeking an Engagement Manager, Collections Strategy, to lead end-to-end collections across early and late buckets. You will apply analytics, testing, and vendor partnerships to lift RPC, improve recovery rates, and lower unit costs in a digital-first engagement model.

Based in the San Francisco Bay Area with a hybrid schedule (2-3 days in office), you will grow strategic client relationships, lead engagements, and deliver measurable business impact through