Collections Strategy & Recovery Lead

RiseMe; Iowa (LA); On-site; USD 50,000 - 100,000; Full time

Job summary

BMO Financial Group is seeking a Consumer Collections professional to review delinquent accounts and provide tailored collection strategies. The role emphasizes servicing customers with expertise, while supporting cross-functional teams to optimize outcomes.

Ideal candidates bring 4–6 years of related experience, deep knowledge of collection practices, and a post-secondary degree. This office-based role requires collaboration across departments and a focus on compliant, customer-centric

Qualifications

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
• Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - In‑depth.
• Knowledge of BMO products and services - In‑depth.
• Knowledge of competitive marketplace and trends in product offerings.
• Technical proficiency gained through education and/or business experience.

Responsibilities

• Collaborates in reviewing delinquent, high-risk, or written-off accounts for collections opportunities.
• Advises customers on payment strategies and products that meet their objectives.
• Fulfills sales and service activities for customers in accordance with procedures.
• Delivers exceptional customer service that builds trust through expertise and responsive support.
• Develops and maintains long-term, profitable relationships with clients.
• Uses data to build regular and ad-hoc reports and dashboards.
• Escalates complex issues to managers as required.

Skills

Verbal & written communication skills

Analytical and problem solving

Collaboration & team skills

Data driven decision making

Education

Post-secondary degree in related field

Job description

BMO Financial Group is seeking a Consumer Collections professional to review delinquent accounts and provide tailored collection strategies. The role emphasizes servicing customers with expertise, while supporting cross-functional teams to optimize outcomes.

Ideal candidates bring 4–6 years of related experience, deep knowledge of collection practices, and a post-secondary degree. This office-based role requires collaboration across departments and a focus on compliant, customer-centric