Collections Strategist — Invoicing, Negotiation & Risk

SERVPRO of Stamford; Norwalk (CT); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

401(k) with company match

Health insurance

PTO/Sick and Vacation Paid Time Off

Job summary

A leading restoration services provider in Norwalk, CT, seeks a Collections Specialist to manage customer accounts and ensure timely payment of overdue bills. The ideal candidate will possess strong negotiation and communication skills, with at least 5 years of collections experience. This full-time position offers competitive hourly pay and benefits, with the expectation of working in a fast-paced office environment and occasionally during emergency situations.

Qualifications

• 5+ years of experience in high-volume collections.
• Proficiency in managing customer accounts.
• Knowledge of credit and risk management.

Responsibilities

• Monitor and analyze customer accounts.
• Create invoices and contact customers for overdue payments.
• Negotiate payment plans for collection.

Skills

Communication skills

Negotiation skills

Attention to detail

Time management

Problem-solving

Education

High school diploma/GED

Associate degree in business, finance or administration

Tools

QuickBooks Software

Microsoft Office Suite

Excel

Job description

A leading restoration services provider in Norwalk, CT, seeks a Collections Specialist to manage customer accounts and ensure timely payment of overdue bills. The ideal candidate will possess strong negotiation and communication skills, with at least 5 years of collections experience. This full-time position offers competitive hourly pay and benefits, with the expectation of working in a fast-paced office environment and occasionally during emergency situations.