Collections Specialist: Recoveries & Customer Care

Rosenthal Capital Group; High Point (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Rosenthal Capital Group is seeking a motivated Collections Specialist in High Point, North Carolina. The ideal candidate will manage overdue accounts, engage with customers, and ensure timely collection of payments. Key responsibilities include reaching out to past-due customers, addressing complex accounts, and preparing regular collections reports. The role requires proven experience in collections, multitasking ability, and strong attention to detail. Join our team to make a significant impact in our accounts receivable operations.

Qualifications

• Proven experience in collections or a related role.
• Ability to multitask and navigate various systems simultaneously.
• Detail-oriented with the ability to make sound decisions under pressure.

Responsibilities

• Reach out to past-due customers to secure payment arrangements.
• Address complex accounts requiring in-depth research.
• Build rapport with customers for positive experience.
• Document account details and maintain system coding.
• Manage daily operational requirements while balancing precision.
• Monitor account aging and recommend follow-up actions.
• Prepare and deliver collections reports to management.

Skills

Experience in collections

Multitasking ability

Attention to detail

Decision making under pressure

Job description

Rosenthal Capital Group is seeking a motivated Collections Specialist in High Point, North Carolina. The ideal candidate will manage overdue accounts, engage with customers, and ensure timely collection of payments. Key responsibilities include reaching out to past-due customers, addressing complex accounts, and preparing regular collections reports. The role requires proven experience in collections, multitasking ability, and strong attention to detail. Join our team to make a significant impact in our accounts receivable operations.