Collections Specialist I: Growth, Rewards & Impact

Resurgent Capital Services; Greenville (SC); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Healthcare benefits

401(k)

On-site clinic

Tuition reimbursement

Employee referral program

Job summary

Resurgent Capital Services in Greenville, SC, is seeking a customer service/collections specialist to handle inbound and outbound calls, resolve account inquiries, and document interactions accurately. FDCPA compliance and data accuracy are essential in a fast-paced environment.

You will negotiate payment arrangements, monitor performance, and work toward high QA standards while supporting customers through financial challenges. Full-time role with strong benefits and growth potential.

Qualifications

• Experience in call center, customer service, collections, or financial services preferred (not required).
• Strong verbal and written communication skills; empathetic in difficult conversations.
• Ability to remain calm, professional, and accurate in data entry and documentation.

Responsibilities

• Assist account owners by providing accurate information and resolving inquiries.
• Document and update account information during calls.
• Negotiate payment arrangements and collect payments when applicable.
• Investigate history and conversations to determine resolutions.
• Maintain systems integrity through thorough documentation and updates.

Skills

Call center

Customer service

Communication

Empathy

Problem solving

Data entry

FDCPA compliance

Education

High School Diploma or GED

Tools

Microsoft Office

CRM software

Job description

Resurgent Capital Services in Greenville, SC, is seeking a customer service/collections specialist to handle inbound and outbound calls, resolve account inquiries, and document interactions accurately. FDCPA compliance and data accuracy are essential in a fast-paced environment.

You will negotiate payment arrangements, monitor performance, and work toward high QA standards while supporting customers through financial challenges. Full-time role with strong benefits and growth potential.