Collections Specialist

Rogers Dabbs; Brandon (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Rogers Dabbs is seeking a motivated Collections Specialist to join our Accounts Receivable team. The role focuses on contacting customers about past-due balances, negotiating payment plans, and maintaining accurate records while ensuring professional customer service.

The ideal candidate will have strong communication skills, a detail-oriented mindset, and the ability to work independently to meet performance goals and deadlines in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous collections, customer service, or accounts receivable experience preferred.
• Strong verbal and written communication skills.
• Excellent negotiation, problem-solving, and organizational skills.
• Basic computer skills and familiarity with Microsoft Office or account management systems.
• Ability to work independently and meet deadlines and performance goals.
• Professional, dependable, and customer-focused attitude.

Responsibilities

• Contact customers by phone, email, and other communication methods regarding past-due accounts.
• Follow up on outstanding invoices and arrange payment plans when appropriate.
• Review customer accounts, identify discrepancies, and resolve billing or payment issues.
• Maintain accurate and up-to-date collection notes and account records.
• Communicate professionally with customers to secure payments and resolve disputes.
• Meet established collection goals and performance expectations.
• Work closely with other departments to resolve account concerns.
• Follow company policies and applicable laws regarding collection practices.

Skills

Verbal communication

Written communication

Negotiation

Problem solving

Organization

Independence

Education

High school diploma or equivalent

Tools

Microsoft Office

Account management systems

Job description

Now Hiring: Collections Specialist

Job Title: Collections Specialist
Job Type: Full-Time
Department: Accounts Receivable / Collections

Job Summary

We are seeking a motivated, detail-oriented, and dependable Collections Specialist to join our team. The ideal candidate will be responsible for contacting customers regarding outstanding balances, resolving payment issues, maintaining accurate account records, and helping reduce overdue accounts while providing professional customer service.

Key Responsibilities

• Contact customers by phone, email, and other communication methods regarding past-due accounts.
• Follow up on outstanding invoices and arrange payment plans when appropriate.
• Review customer accounts, identify discrepancies, and resolve billing or payment issues.
• Maintain accurate and up-to-date collection notes and account records.
• Communicate professionally with customers to secure payments and resolve disputes.
• Meet established collection goals and performance expectations.
• Work closely with other departments to resolve account concerns.
• Follow company policies and applicable laws regarding collection practices.

Qualifications

• High school diploma or equivalent required.
• Previous collections, customer service, or accounts receivable experience preferred.
• Strong verbal and written communication skills.
• Excellent negotiation, problem-solving, and organizational skills.
• Basic computer skills and familiarity with Microsoft Office or account management systems.
• Ability to work independently and meet deadlines and performance goals.
• Professional, dependable, and customer-focused attitude.

What We’re Looking For

We are looking for someone who is persistent, professional, organized, and comfortable communicating with customers about outstanding balances. The successful candidate will be able to handle challenging conversations while maintaining a respectful and solution-oriented approach.