Collections Specialist

Rosenthal Capital Group; High Point (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Rosenthal Capital Group is seeking a motivated Collections Specialist in High Point, North Carolina. The ideal candidate will manage overdue accounts, engage with customers, and ensure timely collection of payments. Key responsibilities include reaching out to past-due customers, addressing complex accounts, and preparing regular collections reports. The role requires proven experience in collections, multitasking ability, and strong attention to detail. Join our team to make a significant impact in our accounts receivable operations.

Qualifications

• Proven experience in collections or a related role.
• Ability to multitask and navigate various systems simultaneously.
• Detail-oriented with the ability to make sound decisions under pressure.

Responsibilities

• Reach out to past-due customers to secure payment arrangements.
• Address complex accounts requiring in-depth research.
• Build rapport with customers for positive experience.
• Document account details and maintain system coding.
• Manage daily operational requirements while balancing precision.
• Monitor account aging and recommend follow-up actions.
• Prepare and deliver collections reports to management.

Skills

Experience in collections

Multitasking ability

Attention to detail

Decision making under pressure

Job description

Rosenthal & Rosenthal, Inc. is seeking a motivated and detail-oriented Collections Specialist to join our team. The ideal candidate will play a critical role in ensuring the timely collection of outstanding accounts receivable. As a Collections Specialist, you will be responsible for contacting customers with overdue payments across a variety of industries. You will engage with customers by asking insightful, fact-finding questions to fully understand the reasons for their overdue payments. As a key first line of defense, you will need to analyze facts, maintain attention to detail, and make sound decisions to help mitigate risk. Additionally, you may be asked to mentor and train less experienced specialists in your team.

Key Responsibilities:

• Reach out to past-due customers through phone, email, and written communication to secure payment arrangements or apply appropriate actions to resolve delinquency.
• Address complex accounts that may require in-depth research.
• Build rapport with customers, ensuring a positive customer service experience at every interaction.
• Accurately document account details and maintain system coding.
• Handle accounts with varying degrees of complexity, requiring both a strategic approach and swift action to resolve delinquencies.
• Manage the daily operational requirements of your role, balancing productivity with precision.
• Monitor account aging and identify at-risk accounts, offering recommendations for appropriate follow-up actions.
• Prepare and deliver regular collections reports to management.

Qualifications and Skills:

• Proven experience in collections or a related role.
• Ability to multitask and navigate various systems simultaneously.
• Detail-oriented with the ability to make sound decisions under pressure.