Collections Specialist: Problem-Solving & Negotiation

BARR Credit Services, a Caine & Weiner Company; Tucson (AZ); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off (PTO)

Paid Sick Time

Paid Training

Employee Referral Program

Career Growth Opportunities

Job summary

BARR Credit Services, a Caine & Weiner Company, is seeking motivated professionals passionate about delivering excellent customer service. Join a fast-paced environment and build a rewarding career with opportunities for growth.

Your role will involve managing accounts, resolving payment concerns, and collaborating to enhance strategies. A competitive hourly pay combined with commission and various benefits awaits.

Qualifications

• Previous collections, customer service, call center, or related experience preferred.
• Excellent communication and phone skills.
• Strong negotiation and conflict-resolution abilities.
• Knowledge of accounts receivable processes and basic financial concepts.
• Ability to analyze account information and make sound decisions.
• Proficiency with computer systems.
• Ability to work independently and as part of a team.

Responsibilities

• Manage outstanding accounts and work with businesses to secure timely payments.
• Communicate effectively by phone to resolve account concerns.
• Negotiate payment arrangements while maintaining positive relationships.
• Document customer interactions and maintain accurate records.
• Analyze account information and identify trends or potential solutions.
• Collaborate with team members to improve strategies.
• Provide exceptional customer service throughout the process.
• Maintain compliance with company policies.

Skills

Communication Skills

Negotiation Skills

Customer Service

Problem-Solving

Attention to Detail

Bilingual

Tools

Financial Software

Job description

BARR Credit Services, a Caine & Weiner Company, is seeking motivated professionals passionate about delivering excellent customer service. Join a fast-paced environment and build a rewarding career with opportunities for growth.

Your role will involve managing accounts, resolving payment concerns, and collaborating to enhance strategies. A competitive hourly pay combined with commission and various benefits awaits.