Collections Specialist - Uncapped Earnings & Growth

NCB Management Services, Inc.; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance (

HSA option

401(k) with company match

Paid time off & holidays

Comprehensive training and coaching

Job summary

NCB Management Services, Inc. is seeking Call Center Representatives to engage with customers on past-due accounts, negotiate feasible payment plans, and maintain precise records. The role emphasizes compliance with FDCPA and a results-driven environment.

Ideal candidates bring strong communication, active listening, and resilience, with comfort in data-driven targets. Training is provided; uncapped earning potential enhances performance-based pay.

Qualifications

• Excellent communication and listening skills are essential.
• Ability to stay composed, confident and solutions-focused.
• Comfort working with performance metrics and structured call expectations.
• Basic computer proficiency and ability to learn new systems.
• Prior call center or collections experience is helpful but not required; training provided.

Responsibilities

• Make and receive calls to discuss past-due accounts with customers.
• Provide clear explanations of account status and resolution options.
• Negotiate payment arrangements per company guidelines and compliance.
• Document interactions accurately and efficiently.
• Meet daily, weekly and monthly performance goals.
• Adhere to FDCPA and company regulations.

Skills

Communication skills

Active listening

Resilience under pressure

Performance metrics

Computer literacy

Call center experience

Job description

NCB Management Services, Inc. is seeking Call Center Representatives to engage with customers on past-due accounts, negotiate feasible payment plans, and maintain precise records. The role emphasizes compliance with FDCPA and a results-driven environment.

Ideal candidates bring strong communication, active listening, and resilience, with comfort in data-driven targets. Training is provided; uncapped earning potential enhances performance-based pay.