Collections Specialist: Payment & Customer Negotiation

Virtual Assistance Group; United States; A distancia; USD 38.000 - 62.000; Jornada completa

Descripción de la vacante

Virtual Assistance Group is seeking an experienced Collections Specialist to join our US-based team. You will manage payment collection from customers via phone, ensuring timely payments and resolving billing issues.

You will also negotiate payment plans with delinquent accounts to minimize delinquencies and improve cash flow. The ideal candidate has 1–6 years of experience in collections (US process preferred), strong knowledge of collections processes and customer service principles, and

Formación

• 1–6 years of experience in collections, US process preferred (B2C).
• Strong knowledge of collections, payment collection, and customer service principles.
• Excellent phone communication skills.

Responsabilidades

• Manage payment collection from customers over the phone.
• Negotiate payment plans with delinquent customers.

Conocimientos

Collections knowledge

Payment collection

Customer service

Phone communication

Negotiation

Descripción del empleo

Virtual Assistance Group is seeking an experienced Collections Specialist to join our US-based team. You will manage payment collection from customers via phone, ensuring timely payments and resolving billing issues.

You will also negotiate payment plans with delinquent accounts to minimize delinquencies and improve cash flow. The ideal candidate has 1–6 years of experience in collections (US process preferred), strong knowledge of collections processes and customer service principles, and