Collection Agent

Virtual Assistance Group; United States; Remote; USD 38,000 - 62,000; Full time

Job summary

Virtual Assistance Group is seeking an experienced Collections Specialist to join our US-based team. You will manage payment collection from customers via phone, ensuring timely payments and resolving billing issues.

You will also negotiate payment plans with delinquent accounts to minimize delinquencies and improve cash flow. The ideal candidate has 1–6 years of experience in collections (US process preferred), strong knowledge of collections processes and customer service principles, and

Qualifications

• 1–6 years of experience in collections, US process preferred (B2C).
• Strong knowledge of collections, payment collection, and customer service principles.
• Excellent phone communication skills.

Responsibilities

• Manage payment collection from customers over the phone.
• Negotiate payment plans with delinquent customers.

Skills

Collections knowledge

Payment collection

Customer service

Phone communication

Negotiation

Job description

Roles and Responsibilities

• Manage payment collection from customers over the phone, ensuring timely payments and resolving any issues that may arise.
  
• Utilize strong communication skills to negotiate payment plans with delinquent customers.
  

Desired Candidate Profile

• 1-6 years of experience in collections process, preferably in US process (B2C).
  
• Strong knowledge of Collections Process, Payment Collection, and Customer Service principles.
  
• Excellent communication skills for effective customer interaction via phone calls.