Commercial Collections Representative - Onsite

TSI - Transworld Systems Inc.; Phoenix (AZ); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Team-oriented work environment

Growth opportunity

Bonus opportunity

Benefits package including medical,  d

Job summary

TSI - Transworld Systems Inc. onsite position in Phoenix requires a results-driven Collections Representative. You will handle outbound calls and inbound inquiries about past due accounts, securing payments while upholding professional customer service standards.

Role emphasizes training, confidentiality, and adherence to FDCPA guidelines, with a focus on delivering accurate information and effective negotiations in a fast-paced environment.

Qualifications

• High School diploma or equivalent is required.
• 3+ years of B2B collections experience.
• FDCPA knowledge preferred.
• Professional phone etiquette and negotiation skills are essential.
• Ability to handle confidential information and multitask effectively.

Responsibilities

• Outbound calling to past due accounts and securing payments.
• Handle incoming calls related to past due accounts.
• Maintain accurate records and follow compliance guidelines.

Skills

Phone etiquette

Negotiation

Customer service

Problem solving

Multitasking

Confidentiality

Education

High School diploma or equivalent

Tools

Skip tracing tools

Job description

Overview

Work Location: This is an onsite position at our Phoenix office.

Compensation: $15 per/hour based on experience

Training Schedule: 2 Weeks Training/4 Weeks Nesting Monday-Friday 8A-5P

Production Schedule: After training and nesting - the production schedule is 8am-5pm 4 days a week and 10am-7pm 1 day a week

Build Your Future! Come join our thriving team as a Onsite Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.

Qualifications

• High School diploma or equivalent
• 3 plus years of B2B collections experience
• Previous skip tracing experience
• FDCPA knowledge
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to exchange accurate information effectively over the phone

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.