Student Loan Collections - Onsite Houston, Texas

TSI - Transworld Systems Inc.; Houston (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid training

Team-oriented environment

Growth opportunities

Bonus opportunity

Benefits package (medical, dental, vis

Job summary

TSI - Transworld Systems Inc. in Houston, TX is seeking a Call Center Representative for an onsite role. You will interact with customers by phone to negotiate and process payment arrangements, while maintaining high quality service.

The position offers paid training, a team-oriented environment, growth opportunities, and a comprehensive benefits package including medical, dental and vision, 401k with employer matching, paid time off and holidays.

Qualifications

• High school diploma or equivalent; some college preferred.
• Excellent communication and negotiation skills.
• Ability to handle phone conversations professionally.
• Flexible schedule including weekends.
• Detail-oriented with accurate documentation in computer system.

Responsibilities

• Negotiate and process payments under department guidelines.
• Assess customer’s financial condition via inquiries.
• Determine delinquency causes and craft resolutions.
• Track and maintain customer accounts during collection process.
• Verify balances, apply payments, monitor collection activities.
• Adhere to state and federal collection regulations; meet call quality standards.

Skills

Outgoing

Assertive

Competitive

Persuasive

Education

High school diploma

Some college

Job description

Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Work Location

This is an onsite position in Houston, TX.

Compensation

$15-16/hour

Why should you consider TSI?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.

• Accurately assess the consumer’s financial condition by conducting thorough inquiries.
• Determine the reason for delinquency and find creative solutions to resolve the situation.
• Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
• Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.
• Adhere to the State and Federal regulations pertaining to collection activities.
• Meet corporate standards for call quality assurance and structure.

Qualifications

• Outgoing, assertive, competitive, persuasive
• Enjoys dealing with the public
• Possesses or is capable of acquiring superb negotiation skills
• Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.
• Is able to work a flexible schedule which may include weekends.
• Must have a high school diploma, some college preferred

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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