Collection Agent

Dunham & Jones, Attorneys at Law PC; Fort Worth (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Dunham & Jones Attorneys at Law, P.C. in Fort Worth is seeking a full-time Collection Agent to support our receivables team.

You will negotiate payment plans and collect payments by phone, using credit cards or direct debit, while documenting every contact attempt and outcome. Applicants should have a high school diploma and, ideally, some experience in sales, customer service, or telemarketing; bilingual English/Spanish is preferred but not required.

Qualifications

• High school diploma required.
• Bilingual (English and Spanish) preferred.
• 1 year of sales, customer service or telemarketing experience preferred.
• Previous debt collection experience preferred.

Responsibilities

• Negotiate payment plans.
• Collect payments via credit card or direct debit by phone.
• Log every contact attempt and outcome.
• Update system when debts are satisfied.
• Review applicable rules and practice standards to ensure compliance.

Skills

Bilingual (English/Spanish)

Customer service

Negotiation

Education

High School Diploma

Job description

Dunham & Jones Attorneys at Law, P.C. , a growing criminal defense law firm, seeks a full-time Collection Agent in our Fort Worth office.

Dunham & Jones, is a well-established and respected criminal defense law firm, a firm built on purpose, meaning, service, and relationships. We help our clients navigate the complex criminal litigation process by providing experienced, compassionate, and responsive legal counsel and expertise.

Duties and Responsibilities include:

• Negotiating payment plans
• Collecting payments via credit card or direct debit via phone.
• Logging every contact attempt and the outcome of the contact.
• Updating system when debts are satisfied.
• Review all applicable rules and practice standards to ensure compliance.

Education:

• High school diploma or GED required.

Qualifications:

• Bilingual (English and Spanish) is preferred but not required.
• 1 year of sales, customer service or telemarketing experience is preferred but not required.
• Previous debt collection experience is preferred but not required.