Bilingual Collections Specialist - Dallas (In-Office)

DigniFi; Grapevine (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

16 Days PTO per year

12 Paid Holidays

80% Employer-Paid Health Premiums

Long-term Disability Insurance

Basic Life Insurance

Paid Parental Leave

401k Matching

Job summary

DigniFi is seeking a Collections Specialist to join our in-office team in the Dallas/Fort Worth area. You will contact delinquent customers, perform collections calls, and manage account adjustments and reconciliations.

The role requires experience in consumer loans and collections, knowledge of FDCPA/CFPB, and strong communication skills. Responsibilities include handling payments, skip tracing, and coordinating with the sales team to resolve discrepancies.

Qualifications

• Knowledge of FDCPA and CFPB
• Bilingual is a plus
• Strong communication and analytical abilities
• Ability to work in a small team and in a fast-paced environment

Responsibilities

• Contact delinquent customers and make collection calls in a fast-paced, goal-oriented department.
• Place calls using a Dialer as well as manually dialing.
• Provide customer service regarding collection issues and process payments, adjustments, and reconciliations.
• Monitor and maintain assigned accounts, perform account adjustments and reconciliations.
• Work to reduce delinquency and communicate with sales on timelines.
• Set up repayment plans and process payments via credit cards or ACH as requested.
• Locate customers using skip tracing methods approved by management.
• Handle calls and emails from customers and partners related to applications and payments.

Skills

Collections experience

Analytical skills

Multitasking

Verbal & written communication

Job description

DigniFi is seeking a Collections Specialist to join our in-office team in the Dallas/Fort Worth area. You will contact delinquent customers, perform collections calls, and manage account adjustments and reconciliations.

The role requires experience in consumer loans and collections, knowledge of FDCPA/CFPB, and strong communication skills. Responsibilities include handling payments, skip tracing, and coordinating with the sales team to resolve discrepancies.