Collections Specialist II: Delinquency & Recovery

ClickLease; Draper (UT); Presencial; USD 25 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Medical, dental, and vision insurance

Health Savings Account (HSA) and Flex

401(k) with company match

Disability and life insurance

Paid time off and holidays

Paid maternity leave

Professional development

Resumo da oferta

Clicklease is seeking a Collector II to help maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. The role suits someone comfortable with customer conversations, financial analysis, and achieving performance goals.

Join a fast-growing fintech team focused on accountability, collaboration, and delivering strong customer outcomes. Expect a structured schedule and opportunities for career growth.

Qualificações

• 2+ years of customer contact experience.
• 1+ year of collections or account resolution experience.
• Experience using CRM or similar systems in a customer-facing environment.

Responsabilidades

• Handle inbound and outbound communication with customers.
• Negotiate repayment plans within established guidelines.
• Resolve customer issues and identify root causes of delinquency.
• Maintain accurate documentation of account activity.
• Ensure compliance with company policies and regulatory standards.

Conhecimentos

Customer service

Negotiation

Documentation

CRM systems

Formação académica

High school diploma or equivalent

Ferramentas

CRM software

Descrição da oferta de emprego

Clicklease is seeking a Collector II to help maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. The role suits someone comfortable with customer conversations, financial analysis, and achieving performance goals.

Join a fast-growing fintech team focused on accountability, collaboration, and delivering strong customer outcomes. Expect a structured schedule and opportunities for career growth.