Collections Specialist — Fintech Growth & Small Biz Impact

Clicklease; Draper (UT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Health Savings Account (HSA) and FSA

401(k) with company match

Employer-paid STD/LTD and life

Paid time off and holidays

Paid maternity leave

Professional development

Job summary

Clicklease is seeking a Collections Representative (Early Stage) to help maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. You will handle customer conversations, assess financial situations, and work toward measurable performance goals in a fast-growing fintech environment.

Join the Collections team to balance customer experience with business outcomes, ensure compliance, and document activity accurately.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer contact experience.
• 1+ year of collections or account resolution experience.
• Experience using CRM or similar systems in a customer-facing environment.

Responsibilities

• Handle inbound and outbound communication with customers
• Negotiate repayment plans within established guidelines
• Resolve customer issues and identify root causes of delinquency
• Maintain accurate documentation of account activity
• Ensure compliance with company policies and regulatory standards

Skills

Customer communication

CRM experience

Account resolution

Education

High school diploma or equivalent

Tools

CRM software

Job description

Clicklease is seeking a Collections Representative (Early Stage) to help maintain portfolio health by managing delinquent accounts and negotiating repayment solutions. You will handle customer conversations, assess financial situations, and work toward measurable performance goals in a fast-growing fintech environment.

Join the Collections team to balance customer experience with business outcomes, ensure compliance, and document activity accurately.