Collections Specialist I — Payment Recovery & Customer Care

Motion Industries (MOT); Fort Wayne (IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Job summary

Motion Industries is seeking a Collection Specialist to manage accounts receivable, contact past-due customers, and pursue payment plans under limited supervision. You will monitor account balances, document communications, resolve billing issues, and submit regular reports on collection progress.

A high school diploma or GED and 2–5 years of related experience are required; proficiency with Excel, Word and PowerPoint is expected.

Qualifications

• High school diploma or GED with 2–5 years related experience.
• Customer service-oriented approach to collection management.

Responsibilities

• Monitor accounts receivable and collect overdue payments or set up payment plans.
• Contact customers with overdue accounts and negotiate payment arrangements.
• Maintain records of contacts and payments and communications with delinquent customers.
• Resolve billing issues and complaints and improve customer satisfaction.
• Submit regular reports on the status of unpaid accounts and repayment progress.

Skills

Problem-solving

Organizational skills

Verbal communication

Business communication

Customer service

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Motion Industries is seeking a Collection Specialist to manage accounts receivable, contact past-due customers, and pursue payment plans under limited supervision. You will monitor account balances, document communications, resolve billing issues, and submit regular reports on collection progress.

A high school diploma or GED and 2–5 years of related experience are required; proficiency with Excel, Word and PowerPoint is expected.