Collection Specialist I

Motion; Fort Wayne (IN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Job summary

Motion is seeking a Collection Specialist to manage accounts receivable, contact past-due customers, and ensure timely payments. The role requires strong problem-solving and communication skills and a customer-service oriented approach.

You will document all contacts, negotiate plans when needed, and generate regular status reports to inform finance and management. Typically, the position requires a high school diploma or GED with 2–5 years of related experience.

Qualifications

• High school diploma or GED plus 2–5 years related experience.
• Proficiency with MS Office and basic data entry.
• Strong communication and problem-solving abilities.

Responsibilities

• Monitor accounts receivable and overdue balances.
• Contact overdue customers to collect or arrange payment plans.
• Maintain records of contacts, attempts, and payments.
• Resolve billing questions and issues.
• Submit regular reports on unpaid balances and repayment progress.
• Perform other duties as assigned.

Skills

Problem-solving

Communication

Customer service

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Summary

Under limited supervision, the Collection Specialist is responsible for ensuring Motion receives all necessary payments from its customers. The duties include monitoring accounts balances, contacting past due customers for payment, and documenting the debts collected.

Job Duties

• Monitors Motion's accounts receivable.
• Contacts customers with overdue accounts and attempts to either collect the overdue amount or negotiate an acceptable payment plan.
• Maintains records of contacts and attempted contacts with delinquent customers as well as records of any payments collected from the customer.
• Resolves customer issues and complaints concerning billing.
• Submits regular reports on the status of unpaid accounts and any repayment progress.
• Performs other duties as assigned.

Education & Experience

Typically requires a high school diploma or GED and two (2) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Excellent problem-solving and organizational skills.
• Excellent verbal and business communication skills.
• Ability to apply a customer service-oriented approach to collection management.
• Proficiency in Microsoft Excel, Word and PowerPoint.

Company Information

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.