Collection Specialist I

Motion Industries (MOT); Fort Wayne (IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Job summary

Motion Industries is seeking a Collection Specialist to manage accounts receivable, contact past-due customers, and pursue payment plans under limited supervision. You will monitor account balances, document communications, resolve billing issues, and submit regular reports on collection progress.

A high school diploma or GED and 2–5 years of related experience are required; proficiency with Excel, Word and PowerPoint is expected.

Qualifications

• High school diploma or GED with 2–5 years related experience.
• Customer service-oriented approach to collection management.

Responsibilities

• Monitor accounts receivable and collect overdue payments or set up payment plans.
• Contact customers with overdue accounts and negotiate payment arrangements.
• Maintain records of contacts and payments and communications with delinquent customers.
• Resolve billing issues and complaints and improve customer satisfaction.
• Submit regular reports on the status of unpaid accounts and repayment progress.

Skills

Problem-solving

Organizational skills

Verbal communication

Business communication

Customer service

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

SUMMARY

Under limited supervision, the Collection Specialist is responsible for ensuring Motion receives all necessary payments from its customers. The duties include monitoring accounts balances, contacting past due customers for payment, and documenting the debts collected.

JOB DUTIES

• Monitors Motion's accounts receivable.
• Contacts customers with overdue accounts and attempts to either collect the overdue amount or negotiate an acceptable payment plan.
• Maintains records of contacts and attempted contacts with delinquent customers as well as records of any payments collected from the customer.
• Resolves customer issues and complaints concerning billing.
• Submits regular reports on the status of unpaid accounts and any repayment progress.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and two (2) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent problem-solving and organizational skills.
• Excellent verbal and business communication skills.
• Ability to apply a customer service-oriented approach to collection management.
• Proficiency in Microsoft Excel, Word and PowerPoint.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.