Collections Specialist: High-Volume Calls & Payments

CR&R Incorporated; Stanton (CA); On-site; USD 61,992,000 - 71,635,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Paid Time Off (PTO)

Sick Pay

Job summary

CR&R Incorporated is hiring a Collections Representative to manage high-volume residential and commercial accounts on a fast-paced, onsite basis in California. The role emphasizes firm collections balanced with excellent customer service and precise documentation.

You will make and receive many calls, arrange payments, resolve billing questions, and collaborate across teams to quickly close issues. This position offers competitive benefits and growth within Finance/C.O..

Qualifications

• 2+ years in collections, AR, or high-volume customer account work.
• Comfortable spending most of the day on the phone.
• Organized, detail-oriented, and reliable in a fast-paced office.

Responsibilities

• Making and receiving high-volume calls to customers with past-due balances.
• Collecting payments and setting up payment arrangements.
• Resolving billing questions and account disputes.
• Documenting every customer interaction accurately.
• Working daily with internal teams to close out issues quickly.

Skills

Phone handling

Collections

Customer service

Documentation

Cross-team collaboration

Job description

CR&R Incorporated is hiring a Collections Representative to manage high-volume residential and commercial accounts on a fast-paced, onsite basis in California. The role emphasizes firm collections balanced with excellent customer service and precise documentation.

You will make and receive many calls, arrange payments, resolve billing questions, and collaborate across teams to quickly close issues. This position offers competitive benefits and growth within Finance/C.O..