Collections Specialist - High-Volume, Customer-Focused

CR&R Inc; Stanton (CA); Sur place; USD 56 019 000 - 75 790 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k) with company match

PTO

Sick Pay

Résumé du poste

CR&R Incorporated is hiring a Collections Representative to manage high-volume residential and commercial accounts. This on-site role is phone-heavy, fast-paced, and requires balancing firm collections with strong customer service.

You will make and receive many calls to past-due accounts, collect payments, and set up arrangements, while resolving questions and documenting every interaction for quick cross-team resolution.

Qualifications

• 2+ years in collections, AR, or high-volume customer account work.
• Comfortable spending most of the day on the phone.
• Confident handling difficult or escalated conversations.
• Organized, detail-oriented, and reliable in a fast-paced office.

Responsabilités

• Making and receiving high-volume calls to customers with past-due balances.
• Collecting payments and setting up payment arrangements.
• Resolving billing questions and account disputes.
• Documenting every customer interaction accurately.
• Working daily with internal teams to close out issues quickly.

Connaissances

2+ years collections

phone-heavy

strong customer service

organized

detail-oriented

reliable

Outils

CRM/AR software

Description du poste

CR&R Incorporated is hiring a Collections Representative to manage high-volume residential and commercial accounts. This on-site role is phone-heavy, fast-paced, and requires balancing firm collections with strong customer service.

You will make and receive many calls to past-due accounts, collect payments, and set up arrangements, while resolving questions and documenting every interaction for quick cross-team resolution.