Collection Account Representative - Part Time

CMRE Financial Services, Inc.; Brea (CA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Paid vacation

Medical, vision, dental, and life insurance

401(k) plan

Job summary

CMRE Financial Services, Inc. is looking for a Collection Account Representative to join their team in Brea, California. This part-time position involves making outbound calls and receiving inbound calls from patients, addressing their concerns regarding unpaid balances. The ideal candidate has strong communication skills and experience in customer service or healthcare.

Flexible schedules are available, and a comprehensive benefits package is offered to full-time employees. CMRE promotes a supportive and learning-friendly work environment.

Qualifications

• Intelligent team members capable of quick thinking and problem-solving.
• Students pursuing a post-high school degree or certification are preferred.
• Experience in healthcare, customer service, call centers, or sales is beneficial.

Responsibilities

• Make outbound calls and receive inbound calls from patients and responsible parties.
• Troubleshoot situations and overcome objections to payment.
• Follow company policies and applicable laws regarding collections and healthcare.

Skills

Effective communication skills

Customer service skills

Negotiation skills

Multitasking

Bilingual Spanish/English

Education

High school or equivalent

Tools

CollectOne

Job description

Collection Account Representative - Part Time

Join a growing, stable company established more than 40 years ago. CMRE is a recognized leader in the healthcare for serving clients by resolving unpaid balances without jeopardizing patient relationships. Our company has more than 300 valued team members.

Work Environment and Schedule

• Work in a positive environment and be challenged. Management is here to teach you needed skills and knowledge to be successful.
• Have the freedom to work a full-time (40 hours) or part-time schedule (20-29 hours). Our operating hours are Monday through Friday only from 8:00 AM to 5:30 PM. No late nights or weekends!
• Benefits package for full-time employees includes paid vacation as well as elective medical, vision, dental, life and 401(k) after required employment periods.
• We are centrally located in Brea with close access from the 55, 57 & 91 freeways.

What’s my role?

• Primarily making outbound calls and receiving inbound calls from patients and/or responsible parties.
• Troubleshooting situations and overcoming objections to payment utilizing customer service and negotiation skills. This includes addressing questions and concerns about balances owed to our clients.
• Follow company policies and all applicable laws regarding collections and healthcare.

Who is right for CMRE?

• Our success has been built on our patient‑centric approach to resolving issues and balances. This requires effective communication and people skills. Bilingual Spanish/English is a plus.
• We seek intelligent team members who can think quickly, multitask and problem‑solve.
• CRME looks for team players who are willing to work hard and want to achieve.
• Ideal background is either a student pursuing a post‑high school degree/certification or someone with experience in healthcare, customer service, call centers or sales.
• We do require minimum typing and software skills. Preference for candidates with CollectOne experience.

CMRE is an EEO/AA/Diversity/Protected Veteran Employer.

Required Education: high school or equivalent.

All your information will be kept confidential according to EEO guidelines.