Collections Specialist - High-Dollar Accounts & Disputes

Republic Services, Inc.; Winder (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision insurance

Disability insurance

Life insurance

Employee Assistance Program (EAP)

Retirement plan with company match

Employee Stock Purchase Plan (ESPP)

Paid Time Off (PTO)

Job summary

Republic Services, Inc. is seeking a Collections Specialist in the United States (Georgia) to manage past-due balances on assigned accounts and strengthen customer relationships.

The role aims to minimize DSO and reduce delinquencies while coordinating with internal teams. Responsibilities include contacting customers, researching accounts, resolving disputed balances, documenting actions, and delivering weekly credit and collection reports.

Qualifications

• Minimum of 2 years of collections or relevant experience.

Responsibilities

• Performs collection activities on invoices and recycle hauls for assigned accounts, including contacting customers and providers to address outstanding balances.
• Applies advanced skills or knowledge of collection practices to reconcile and research accounts internally and externally before attempting collection activities.
• Facilitates resolution of disputed balances via research of all available information and communicates findings to involved parties.
• Documents actions taken on customer accounts to maintain history of collection activity.
• Provides quality customer service to internal/external customers including inquiries on collection status and requests for information.
• Prepares weekly follow-up reports reflecting status of credit and collection activity.

Skills

Collections experience with high‑dolar

Job description

Republic Services, Inc. is seeking a Collections Specialist in the United States (Georgia) to manage past-due balances on assigned accounts and strengthen customer relationships.

The role aims to minimize DSO and reduce delinquencies while coordinating with internal teams. Responsibilities include contacting customers, researching accounts, resolving disputed balances, documenting actions, and delivering weekly credit and collection reports.