AR Collections Specialist: Resolve Delinquent Accounts

Atlanta Forklifts, Inc.; Suwanee (GA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Atlanta Fork Lifts, Inc. in Suwanee, GA is seeking a Collection Specialist to manage the collection of past due customer accounts, perform account research, and provide customer service for internal and external clients within the Accounts Receivable department.

The role involves monitoring accounts, contacting customers, and performing back-up duties for the AR Manager. Candidates should have solid AR experience and be comfortable handling billing and research tasks in a fast-paced environment.

Qualifications

• 4 years of accounts receivable and general accounting experience.

Responsibilities

• Review delinquent account records to determine which customers must be contacted for collection of overdue amounts.
• Organize workload according to degree and amount of delinquency for collection.
• Verify accuracy of account information.
• Prepare and refer accounts to manager for final collection efforts.
• Provide quality, professional and prompt customer service to all external and internal customers.
• Research payment records to resolve any customer disputes and notify appropriate departments of any errors to be corrected.
• Account maintenance to include address changes/account modifications in NDS.
• Run credit card payments and fax or email receipt to customer per their requirements.
• Special customer billing as required.
• Reprint and fax or email copies of invoices per customer request.
• Research returned mail and correct any account address information.
• Forward any adjustments to Accounts Receivable Manager for processing along with necessary back up.
• Assist Receptionist in covering the phone and front desk as required.
• Other duties as assigned.

Skills

Accounts receivable

Customer service

Data entry

Education

High School Diploma or Equivalent

Tools

NDS

Job description

Atlanta Fork Lifts, Inc. in Suwanee, GA is seeking a Collection Specialist to manage the collection of past due customer accounts, perform account research, and provide customer service for internal and external clients within the Accounts Receivable department.

The role involves monitoring accounts, contacting customers, and performing back-up duties for the AR Manager. Candidates should have solid AR experience and be comfortable handling billing and research tasks in a fast-paced environment.