Collections Specialist - High-Value Accounts

Republic Services, Inc.; United States; Remote; USD 40,000 - 65,000; Full time

Job summary

Republic Services, Inc. in the United States is seeking a Collections Specialist who will collect past due balances on assigned accounts while building relationships with customers and internal teams to reduce Days Sales Outstanding (DSO).

You will contact customers, reconcile and research accounts, resolve disputed balances, document actions, and provide quality service. Candidates must have at least 2 years of collections experience, preferably with high-dollar accounts.

Qualifications

• Experience collecting for high dollar accounts.
• Minimum of 2 years of collections or relevant experience.

Responsibilities

• Performs collection activities on invoices and recycle hauls for assigned accounts, including contacting customers and providers to address outstanding balances.
• Applies advanced skills or knowledge of collection practices to reconcile and research accounts internally and externally before attempting collection activities.
• Facilitates resolution of disputed balances via research of all available information and communicates findings to invested parties.
• Accurately documents actions taken on customer accounts to maintain solid collection event history.
• Provides quality customer service to internal/external customers including, but not limited to, reasonable inquiries on collection status and requests for information.
• Prepares follow-up reports reflecting status of credit and collection activity on a weekly basis.
• Performs other job-related duties as assigned or apparent.

Skills

High-dollar collections

Job description

Republic Services, Inc. in the United States is seeking a Collections Specialist who will collect past due balances on assigned accounts while building relationships with customers and internal teams to reduce Days Sales Outstanding (DSO).

You will contact customers, reconcile and research accounts, resolve disputed balances, document actions, and provide quality service. Candidates must have at least 2 years of collections experience, preferably with high-dollar accounts.