Collections Specialist – Field & In-Store Credit

Farmers Home Furniture; South Carolina; On-site; USD 34,000 - 52,000; Full time

Job summary

Farmers Home Furniture is seeking a dependable Collections Specialist to locate, notify, and secure payments from customers with delinquent accounts. This role involves texting or calling customers, reviewing terms, and documenting all interactions.

You will receive payments, balance cash drawers, and may travel to customer homes to collect delinquencies with manager approval. Daily responsibilities include using CRM, logging activities, assisting customers on the sales floor, and supporting

Qualifications

• Data analysis, prioritization, and reference to standards.
• Ability to guide others on procedures and standards.
• Comfort with verbal and written communication.

Responsibilities

• Sends text messages, mails form letters and late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone to determine reason for overdue payment and reviews terms of sales/credit contract.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer accounts.
• Maintains cash drawer and secures it when unattended, per Store Manager.
• Travels to customers' homes to collect late payments; assists with repossessions with approval.
• Prepares paperwork prior to legal action against severely late-paying customers.
• Initiates credit investigations by telephone for new account applicants under the Credit Manager.
• Logs details of work activities daily, weekly, and monthly.
• Receives and processes documents/reports; uses CRM and other systems as needed.
• Logs customer service requests into CRM and schedules merchandise repairs.
• Assists on sales floor per management, participates in floor rotation, greets customers, and updates CRM.
• Maintains an acceptable sales quota as established by Store Manager.
• Complies with Store Operations Counter and Telephone Standards.
• Upholds HOME values and promotes excellence in performance.

Skills

Data Utilization

Verbal Aptitude

Human Interaction

Mathematical Aptitude

Education

High School Diploma or GED

Valid State Driver’s License

Job description

Farmers Home Furniture is seeking a dependable Collections Specialist to locate, notify, and secure payments from customers with delinquent accounts. This role involves texting or calling customers, reviewing terms, and documenting all interactions.

You will receive payments, balance cash drawers, and may travel to customer homes to collect delinquencies with manager approval. Daily responsibilities include using CRM, logging activities, assisting customers on the sales floor, and supporting