Collections Specialist - Delinquent Accounts

Farmers Home Furniture; LaGrange (GA); On-site; USD 25,000 - 41,000; Full time

Job summary

Farmers Home Furniture in LaGrange, GA is seeking a collections associate to locate, contact, and secure payments from customers with delinquent accounts. You will handle outreach by text or phone, review sales terms, and document all communications to support timely recoveries.

You must have a high school diploma or GED and at least six months in payment collections or office procedures, plus a valid Georgia driver's license.

Qualifications

• High School Diploma or GED required.
• Six months experience in payment collections or general office procedures.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Maintains and balances cash drawer and ensures security of the drawer and key.
• Travels to customers’ homes to collect on late payments and assists with repossessions if approved.
• Prepares paperwork prior to legal action for severely late-paying customers.
• Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
• Logs details of work activities daily, weekly, and monthly.
• Receives and handles documentation and reports; reviews, processes, responds, distributes, files, maintains.
• Operates PC, printer, calculator, copier, telephone, and other equipment; uses word processing, spreadsheets, and databases.
• Logs customer service requests into PQA and schedules merchandise repairs.
• Assists customers on sales floor as assigned by management, participates in sales floor rotation, greets customers, demonstrates products, completes sales write ups, updates CRM.
• Maintains an acceptable sales quota as established by store goals.
• Complies with Store Operations Customer Service Counter and Telephone Standards.
• Upholds and promotes H.O.M.E. values: Helping others, developing Ordinary people, being a Motivated owner, Excellence as habit.

Education

High School Diploma or GED

Job description

Farmers Home Furniture in LaGrange, GA is seeking a collections associate to locate, contact, and secure payments from customers with delinquent accounts. You will handle outreach by text or phone, review sales terms, and document all communications to support timely recoveries.

You must have a high school diploma or GED and at least six months in payment collections or office procedures, plus a valid Georgia driver's license.