Collections Specialist: Delinquency Resolution & Payments

Republic Services; United States; Remote; USD 26,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Dental and vision coverage

Health care and dependent care FSAs

Short- and long-term disability

Life insurance and AD&D

Employee assistance program (EAP)

Employee discount programs

401(k) plan with company match

Employee Stock Purchase Plan (ESPP)

Paid Time Off (PTO)

Job summary

Republic Services is hiring a Collections Specialist to manage a portfolio of accounts with defined guidelines. You will contact customers to bring accounts current, apply payments, and monitor delinquent balances.

The role requires documenting actions accurately and coordinating with Sales, Billing, and Controllership to resolve issues. Responsibilities include negotiating payment plans, processing payments, researching disputes, and initiating write-offs when necessary.

Qualifications

• 2 years of collections or relevant experience.

Responsibilities

• Contact customers via phone, email, or written letters to bring accounts to current status.
• Process payments, research billing concerns, and negotiate payment arrangements.
• Document actions in the system and respond to inquiries from Sales, Service, Billing and Controllership.
• Initiate write-offs, bad debt recoveries, and credit memos per procedures.

Education

High School diploma or GED

Job description

Republic Services is hiring a Collections Specialist to manage a portfolio of accounts with defined guidelines. You will contact customers to bring accounts current, apply payments, and monitor delinquent balances.

The role requires documenting actions accurately and coordinating with Sales, Billing, and Controllership to resolve issues. Responsibilities include negotiating payment plans, processing payments, researching disputes, and initiating write-offs when necessary.