Collections Specialist: Drive Cash Flow & Customer Solutions

Waste Resource Management, Inc.; Houston (TX); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive Pay

Comprehensive Benefits

Career Growth

Paid Time Off

Life Insurance

Disability Insurance

Employee Assistance Program

Zusammenfassung

Waste Resource Management, Inc. is seeking a detail‑oriented Collections Specialist to manage an assigned portfolio of customer accounts and support the timely collection of outstanding balances.

This role works directly with customers and internal teams to resolve billing discrepancies and maintain precise customer records. The ideal candidate will be detail‑oriented, organized, and comfortable communicating about sensitive financial matters, with excellent follow‑up, professionalism, and

Qualifikationen

• High school diploma or GED required; associate or bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred.
• Previous experience in collections, accounts receivable, billing, accounting, or a related financial role preferred.
• Experience managing a portfolio of customer accounts and collecting past‑due balances preferred.
• Strong understanding of accounts receivable and basic accounting principles.

Aufgaben

• Manage an assigned portfolio of customer accounts and actively monitor outstanding accounts receivable balances.
• Review accounts receivable aging reports and prioritize collection activity based on account status, balance, and aging.
• Contact customers by phone and email regarding outstanding invoices and past‑due balances.
• Establish professional relationships with customers to facilitate timely payment and resolve account concerns.
• Research and resolve billing discrepancies, payment disputes, unapplied payments, short payments, and other account‑related issues.
• Document collection activity, customer correspondence, payment commitments, and account status accurately and consistently.
• Follow up on customer payment commitments and escalates significantly past‑due or problematic accounts as appropriate.
• Coordinate with Accounting, Billing, Sales, Customer Service, and Operations teams to resolve customer account issues.
• Assist with account reconciliations and ensure payments and adjustments are accurately reflected on customer accounts.
• Identify trends or recurring issues that may impact collections and communicate concerns to management.
• Maintain accurate and organized records in accordance with company policies and internal controls.
• Provide professional and responsive customer service while balancing the company's collection objectives with positive customer relationships.
• Assist with month‑end accounts receivable and collection activities as needed.
• Maintain confidentiality of customer and company financial information.
• Comply with all company policies, procedures, and applicable regulations.
• Support special projects and additional accounting or finance‑related responsibilities as needed.
• Other duties as assigned.

Kenntnisse

Accounts Receivable

Collections

Communication

Negotiation

Customer Service

Ausbildung

High school diploma or GED

Associate or bachelor's in Accounting/Finance

Tools

Excel

Outlook

Accounting software

Jobbeschreibung

Waste Resource Management, Inc. is seeking a detail‑oriented Collections Specialist to manage an assigned portfolio of customer accounts and support the timely collection of outstanding balances.

This role works directly with customers and internal teams to resolve billing discrepancies and maintain precise customer records. The ideal candidate will be detail‑oriented, organized, and comfortable communicating about sensitive financial matters, with excellent follow‑up, professionalism, and