Collections Specialist

Maine State Credit Union; Farmingdale (ME); Sur place; USD 28 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical insurance

HSA

Dental

Vision

Life insurance

Disability Insurance

401(k) match

PTO

Education reimbursement

Volunteer opportunities

EAP

Wellness reimbursement

Résumé du poste

Maine State Credit Union seeks a Collections Specialist to join our Lending Team. You will help reduce delinquency and minimize loan losses while working directly with members to develop practical repayment solutions and support their financial success.

The role handles delinquent consumer, mortgage, credit card, and commercial loan accounts, maintaining records and coordinating with attorneys and vendors to recover balances in a compliant, professional manner.

Qualifications

• 1+ years of collections experience in a financial institution.
• Strong communication, negotiation, and documentation skills.
• Comfort working with members facing financial hardship.
• Repossession experience is preferred.
• Commercial collections experience is preferred.

Responsabilités

• Manage delinquent consumer, mortgage, credit card, and commercial loan accounts.
• Contact members and negotiate payment solutions.
• Maintain accurate collection records and documentation.
• Handle recoveries, charge-offs, repossessions, and related activities.
• Collaborate with attorneys, vendors, and internal teams to resolve accounts.
• Ensure compliance with applicable regulations and policies.

Connaissances

Communication

Negotiation

Documentation

Problem-solving

Conflict-resolution

Formation

High school diploma or GED

Description du poste

Maine State Credit Union is seeking a motivated and member-focused Collections Specialist to join our Lending Team. In this role, you will help reduce delinquency and minimize loan losses while working directly with members to develop practical repayment solutions and support their financial success.The Collections Specialist is responsible for managing delinquent consumer, mortgage, credit card, and commercial loan accounts. This position requires a balance of strong collection skills, regulatory compliance knowledge, and exceptional member service. You will work closely with the VP of Lending, Collections Manager, and other team members to ensure collection efforts are conducted fairly, professionally, and in accordance with all applicable laws and credit union policies.The ideal candidate will have experience in loan collections within a financial institution, strong communication and problem-solving skills, and the ability to navigate sensitive financial situations with empathy and professionalism. Commercial collections experience is preferred.Position SummaryThe Collections Specialist is responsible for managing a portfolio of delinquent consumer, mortgage, credit card, and commercial loan accounts, ranging from early-stage delinquency to charged-off loans. This role works directly with members to develop repayment solutions, resolve complex account issues, and support positive financial outcomes. The position also partners with internal departments, attorneys, and third-party vendors to effectively manage recovery efforts, minimize losses, and maintain strong member relationships while ensuring compliance with applicable laws and regulations.What You'll DoManage delinquent consumer, mortgage, credit card, and commercial loan accounts.Contact members and negotiate payment solutions.Maintain accurate collection records and documentation.Handle recoveries, charge-offs, repossessions, and related collection activities.Work with attorneys, vendors, and internal teams to resolve delinquent accounts.Ensure compliance with all applicable regulations and credit union policies.What You Bring1+ years of collections, lending, loan servicing, asset recovery, or related financial institution experience.High school diploma or GEDStrong communication, negotiation, and documentation skillsComfort working with members experiencing financial hardshipExperience with repossessions preferredCommercial collections experience is preferred.Strong problem-solving and conflict-resolution abilitiesThe pay range for this position is $20/hr-30/hr based on experience.Benefits of Employment with Maine State Credit Union:In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.We are also proud of the benefits we offer:Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%HSA – generous employer contributionEmployer funded HRAEmployer-subsidized Dental and Vision Insurance100% employer paid - Life, Short-Term Disability and Long-Term Disability InsuranceAccident InsuranceCompetitive wages, and annual evaluations with compensation adjustmentsGenerous 401(k) employer match, plus annual discretionary contributionGenerous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidayEducation reimbursement - up to $5,000 annually for undergraduateOpportunities to volunteer in our local communities100% Employer Paid EAP which includes 6 free mental health sessionsWellness Reimbursement of up to $150