Collections Specialist: Cash Flow & Disputes Resolution

Ledgent; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Ledgent in Boston is seeking a detail-oriented Collections Specialist to join our growing finance team. You will manage accounts receivable collections, review and post payments, resolve billing discrepancies, and ensure timely follow-up on outstanding balances.

The ideal candidate is organized, proactive, and comfortable communicating with clients and internal partners to support healthy cash flow. This role offers a competitive salary, comprehensive benefits, and opportunities for professional

Qualifications

• 2+ years of experience in collections, accounts receivable, billing, or related accounting function.
• Strong attention to detail and accuracy in payment processing and reconciliations.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Review and post incoming payments accurately and timely.
• Research and resolve payment discrepancies, short pays, write-offs, and account issues.
• Follow up on overdue invoices through phone, email, and written correspondence.
• Communicate with customers and internal departments to resolve balances and billing concerns.
• Collaborate with accounting, billing, and operations teams to ensure invoices are accurate and payments applied.
• Maintain detailed records of collection activities and account status updates.
• Generate and distribute aging reports and other accounts receivable reporting.
• Monitor assigned accounts and escalate as needed.
• Assist with process improvement initiatives and documentation of procedures.
• Provide excellent customer service while maintaining professional relationships.

Skills

Accounts receivable

Collections

Billing

Payment processing

Communication skills

Attention to detail

Cross-functional collaboration

Tools

Microsoft Excel

Outlook

Accounting software

Job description

Ledgent in Boston is seeking a detail-oriented Collections Specialist to join our growing finance team. You will manage accounts receivable collections, review and post payments, resolve billing discrepancies, and ensure timely follow-up on outstanding balances.

The ideal candidate is organized, proactive, and comfortable communicating with clients and internal partners to support healthy cash flow. This role offers a competitive salary, comprehensive benefits, and opportunities for professional