Collections Specialist: Cash Flow & Disputes Resolution

Ledgent

Boston (MA)

On-site

USD 60,000 - 80,000

Full time

14 days+
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Job summary

Ledgent in Boston is seeking a detail-oriented Collections Specialist to join our growing finance team. You will manage accounts receivable collections, review and post payments, resolve billing discrepancies, and ensure timely follow-up on outstanding balances.

The ideal candidate is organized, proactive, and comfortable communicating with clients and internal partners to support healthy cash flow. This role offers a competitive salary, comprehensive benefits, and opportunities for professional

Qualifications

  • 2+ years of experience in collections, accounts receivable, billing, or related accounting function.
  • Strong attention to detail and accuracy in payment processing and reconciliations.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

  • Review and post incoming payments accurately and timely.
  • Research and resolve payment discrepancies, short pays, write-offs, and account issues.
  • Follow up on overdue invoices through phone, email, and written correspondence.
  • Communicate with customers and internal departments to resolve balances and billing concerns.
  • Collaborate with accounting, billing, and operations teams to ensure invoices are accurate and payments applied.
  • Maintain detailed records of collection activities and account status updates.
  • Generate and distribute aging reports and other accounts receivable reporting.
  • Monitor assigned accounts and escalate as needed.
  • Assist with process improvement initiatives and documentation of procedures.
  • Provide excellent customer service while maintaining professional relationships.

Skills

Accounts receivable
Collections
Billing
Payment processing
Communication skills
Attention to detail
Cross-functional collaboration

Tools

Microsoft Excel
Outlook
Accounting software

Job description

Ledgent in Boston is seeking a detail-oriented Collections Specialist to join our growing finance team. You will manage accounts receivable collections, review and post payments, resolve billing discrepancies, and ensure timely follow-up on outstanding balances.

The ideal candidate is organized, proactive, and comfortable communicating with clients and internal partners to support healthy cash flow. This role offers a competitive salary, comprehensive benefits, and opportunities for professional

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