Collections specialist

Express Employment Professionals - Cincinnati East; Cincinnati (OH); On-site; USD 28,000 - 33,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Collections Specialist to manage an assigned portfolio and drive timely cash collections while maintaining strong customer relationships. The Colerain, OH location supports reducing past-due balances and resolving billing issues in alignment with policy.

Experience in commercial collections is preferred; familiarity with SAP, Salesforce, or similar ERP systems is expected.

Qualifications

• Prior collections experience required; commercial collections preferred.
• Basic understanding of accounts receivable, billing processes, credit, and collection practices.
• Familiarity with billing and ERP systems such as SAP, Salesforce, or similar platforms.
• Proficiency with Microsoft Excel and Outlook.
• Strong written and verbal communication, with negotiation and customer service abilities.
• Highly organized with strong time management, problem-solving and attention-to-detail skills.
• High degree of integrity and confidentiality, with ability to follow credit policies.

Responsibilities

• Manage an assigned portfolio of accounts, driving cash collections and reducing delinquent balances to meet DSO and past-due targets.
• Conduct high-volume outbound calls and emails to customers regarding outstanding balances and document all collection activity.
• Identify billing disputes and coordinate resolution with Sales, Customer Service and other internal departments.
• Negotiate payment arrangements within guidelines and obtain management approval for arrangements beyond authority.
• Apply and release credit holds per policy and coordinate service suspensions or container retrievals with Operations and Dispatch.
• Prepare documentation for uncollectible accounts requiring write-off, collection agency placement, or legal referral.
• Maintain positive customer relationships while pursuing timely payment and adherence to credit policies.

Skills

Collections experience

Communication skills

Negotiation skills

Time management

Tools

SAP

Salesforce

Excel

Outlook

Job description

Collections specialist

Pay: $22/hr

Location: Colerain, OH

Job Summary:
The Collections Specialist will manage an assigned portfolio of customer accounts, driving timely payment collection while maintaining positive customer relationships. This role will focus on reducing past-due balances, resolving billing issues, and meeting key collection metrics such as DSO, CEI, and past-due percentage.

Requirements

• Prior collections experience required; commercial collections experience strongly preferred.
• Basic understanding of accounts receivable, billing processes, credit, and collection practices.
• Familiarity with billing and ERP systems such as SAP, Salesforce, or similar platforms.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Strong written and verbal communication skills, with effective negotiation and customer service abilities.
• Highly organized with strong time management, problem-solving, and attention-to-detail skills.
• High degree of integrity and confidentiality, with the ability to follow credit policies and appropriately escape issues.

Responsibilities

• Manage an assigned portfolio of accounts, driving cash collections and reducing delinquent balances to meet DSO and past-due targets.
• Conduct high-volume outbound calls and emails to customers regarding outstanding balances and accurately document all collection activity.
• Identify billing disputes, short payments, and service issues and coordinate resolution with Sales, Customer Service, and other internal departments.
• Negotiate payment arrangements within established guidelines and obtain management approval when arrangements exceed assigned authority.
• Apply and release credit holds according to company policy and coordinate service suspensions or container retrievals with Operations and Dispatch.
• Prepare documentation and recommendations for uncollectible accounts requiring write-off, collection agency placement, or legal referral.
• Maintain positive customer relationships and protect customer loyalty while consistently pursuing timely payment and adherence to credit policies.

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