Collections Specialist: Drive Delinquency Resolution & Cash Flow

Parker Hannifin Corporation; Mayfield Heights (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Parker Hannifin Corporation in Ohio, Mayfield Heights seeks a Collections Specialist to support credit and collections activities across divisions. You will be a key liaison between internal and external customers to resolve open account discrepancies, past due invoices, and related collection issues while maintaining outstanding customer service.

You will handle daily cash application, credits, and billing inquiries, while driving process improvements and participating in team actions to meet

Qualifications

• High school diploma or higher preferred.
• Proficiency with Microsoft Office (Word, Excel, Access, Teams).
• Strong written and verbal communication.
• Detail-oriented and metrics driven.
• Ability to prioritize tasks in a fast-paced environment.
• Team-oriented and collaborative.
• Previous collections experience preferred.

Responsibilities

• Review open accounts for delinquent invoices and past due issues.
• Make collection inquiries to internal and external customers professionally.
• Support internal customer service with refunds, holds, billing inquiries.
• Process daily cash application, credits, reporting, holds, and follow-up on issues.
• Contribute to process improvements for continual improvement.
• Participate in High Performance Teams or corrective action events.
• Perform other duties as required.

Skills

MS Office

Communication skills

Attention to detail

Collections experience

Education

Associate or Bachelor's degree preferred

Job description

Parker Hannifin Corporation in Ohio, Mayfield Heights seeks a Collections Specialist to support credit and collections activities across divisions. You will be a key liaison between internal and external customers to resolve open account discrepancies, past due invoices, and related collection issues while maintaining outstanding customer service.

You will handle daily cash application, credits, and billing inquiries, while driving process improvements and participating in team actions to meet