Collections Specialist: Cash Flow & Customer Care

Crystal Clean; Hoffman Estates (IL); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Health, Dental & Vision

Wellness Program

FSA (Flexible Spending Account)

Life Insurance

Long‑Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC in Hoffman Estates, IL is seeking a Credit & Collections Specialist to manage customer accounts and ensure timely collection of receivables while maintaining strong relationships. You will monitor balances, follow up on past-due accounts, and resolve billing discrepancies with customers and internal teams.

This role requires clear communication, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma and at least 1 year of experience in Collections and/or Customer Service.
• Proficient in Excel, Outlook, and Word.
• Detail oriented with excellent written and verbal communication abilities.

Responsibilities

• Handle Collection calls and/or correspondence in a fast-paced collection department.
• Accountable for reducing delinquency on assigned accounts.
• Responsible for monitoring and maintaining assigned accounts.
• Provide customer service regarding collection issues.
• Communicate and follow up effectively with both customers and branch personnel on a timely basis.
• Establish and maintain effective working relationships with branch personnel and coworkers.
• Handle a high volume of outgoing calls to delinquent customers.
• Resolve customer disputes relating to payments due.
• Communicate clearly with customers and coworkers in writing and speaking.
• Meet departmental and company goals.
• Adhere to all policies and procedures.
• Perform other duties as needed.

Skills

Communication skills

Attention to detail

Multitasking

Customer service

Education

High School Diploma

Tools

Excel

Outlook

Word

Job description

Crystal Clean LLC in Hoffman Estates, IL is seeking a Credit & Collections Specialist to manage customer accounts and ensure timely collection of receivables while maintaining strong relationships. You will monitor balances, follow up on past-due accounts, and resolve billing discrepancies with customers and internal teams.

This role requires clear communication, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.