Credit & Collections Specialist

Crystal Clean; Hoffman Estates (IL); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Health, Dental & Vision

Wellness Program

FSA (Flexible Spending Account)

Life Insurance

Long‑Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC in Hoffman Estates, IL is seeking a Credit & Collections Specialist to manage customer accounts and ensure timely collection of receivables while maintaining strong relationships. You will monitor balances, follow up on past-due accounts, and resolve billing discrepancies with customers and internal teams.

This role requires clear communication, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• High School Diploma and at least 1 year of experience in Collections and/or Customer Service.
• Proficient in Excel, Outlook, and Word.
• Detail oriented with excellent written and verbal communication abilities.

Responsibilities

• Handle Collection calls and/or correspondence in a fast-paced collection department.
• Accountable for reducing delinquency on assigned accounts.
• Responsible for monitoring and maintaining assigned accounts.
• Provide customer service regarding collection issues.
• Communicate and follow up effectively with both customers and branch personnel on a timely basis.
• Establish and maintain effective working relationships with branch personnel and coworkers.
• Handle a high volume of outgoing calls to delinquent customers.
• Resolve customer disputes relating to payments due.
• Communicate clearly with customers and coworkers in writing and speaking.
• Meet departmental and company goals.
• Adhere to all policies and procedures.
• Perform other duties as needed.

Skills

Communication skills

Attention to detail

Multitasking

Customer service

Education

High School Diploma

Tools

Excel

Outlook

Word

Job description

The Credit & Collections Specialist is responsible for managing customer accounts to ensure the timely collection of outstanding receivables while maintaining positive customer relationships. This role monitors assigned accounts, follows up on past‑due balances, investigates and resolves billing and payment discrepancies, and collaborates with customers and internal stakeholders to address collection issues. The Credit & Collections Specialist plays a key role in reducing delinquency, improving cash flow, and supporting the organization’s financial objectives through effective account management and customer service. Success in this role requires strong communication skills, attention to detail, sound judgement, and the ability to manage multiple priorities in a fast‑paced environment.

Essential Functions

• Handle Collection calls and/or correspondence in a fast‑paced, goal‑oriented Collection Department.
• Accountable for reducing delinquency on assigned accounts.
• Responsible for monitoring and maintaining assigned accounts.
• Provide customer service regarding collection issues.
• Communicate and follow up effectively with both customers and branch personnel on a timely basis.
• Establish and maintain an effective and cooperative working relationship with branch personnel and co‑workers.
• Handle a high volume of outgoing calls to assigned delinquent customers.
• Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Effectively communicate with customers and co‑workers both verbally and written.
• Meet departmental and company goals.
• Adhere to all Corporate and departmental policies and procedures.
• Perform other duties and responsibilities as assigned.

Education & Essential Qualifications

• High School Diploma and at least 1 year of experience in Collections and/or Customer Service‑related role.
• Working knowledge of Excel, Outlook, and Word.
• Computer literate with excellent knowledge of navigating various computer functions as well as utilizing Windows keyboard commands.
• Detail oriented and well organized.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.

Preferred Qualifications

• Knowledge of Billing, Collections and Accounts Receivable procedures.

Work Environment

While performing the essential duties of this position, the individual regularly works indoors in an office environment and may be required to sit for extended periods. The individual will regularly be required to talk, hear, see, and use a computer keyboard, mouse, telephone, and other standard office equipment. The noise level in the primary work environment is generally quiet. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties of this position.

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

The anticipated hourly range for this position is $25.00 - $28.00 and includes benefits such as the following:

• Health, Dental and Vision insurance
• Wellness Program
• Flexible Spending Accounts
• Life Insurance
• Long‑Term Disability
• Employee Assistance Program
• Tuition Reimbursement