Branch Admin & Customer Support - Data Entry

Crystal Clean; Hoffman Estates (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Wellness Program

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC in Hoffman Estates, IL seeks a Branch Administration Assistant to support branch operations via accurate data entry and by serving as a primary contact for customer inquiries on the company phone line.

You will handle routine paperwork, answer about 40 calls daily, route calls, coordinate with field personnel, and perform general office duties. The role offers benefits including health and dental insurance and tuition reimbursement.

Qualifications

• High school diploma or equivalent.
• Team player who is friendly, personable, and enthusiastic.
• Ability to prioritize and meet deadlines.
• Strong communication skills.
• Strong work ethic.
• Reliable.
• Good numerical aptitude.
• Above-average computer skills, including Microsoft Excel, Word, and Outlook.

Responsibilities

• Process (data entry) branch paperwork accurately and in a timely manner.
• Meet weekly processing goals. Answer the Customer Service phone line in a professional manner (average 40 calls per day).
• Route and distribute incoming customer phone calls accurately.
• Respond to customer inquiries.
• Maintain direct contact with field personnel from branch locations.
• Develop knowledge of a variety of field concepts, practices, and procedures.
• Perform general office duties.

Skills

Strong communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

Numerical aptitude

Team player

Prioritization

Customer service

Education

High school diploma

Job description

Crystal Clean LLC in Hoffman Estates, IL seeks a Branch Administration Assistant to support branch operations via accurate data entry and by serving as a primary contact for customer inquiries on the company phone line.

You will handle routine paperwork, answer about 40 calls daily, route calls, coordinate with field personnel, and perform general office duties. The role offers benefits including health and dental insurance and tuition reimbursement.