Collections Specialist: Drive Cash Flow & Relationships

Crystal Clean; Hoffman Estates (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Wellness Program

Flexible Spending Accounts

Life Insurance

Long-Term Disability

Employee Assistance Program

Tuition Reimbursement

Job summary

Crystal Clean LLC is seeking a Collections Specialist in Hoffman Estates, IL to manage customer accounts and ensure timely collection of receivables. You will handle delinquency reduction, billing discrepancies, and outstanding balances while maintaining positive relationships with customers and branch personnel.

This role requires strong communication, attention to detail, and the ability to juggle multiple priorities in a fast-paced environment; benefits include Health, Dental and Vision

Qualifications

• High School Diploma or equivalent and 1 year in Collections or Customer Service.
• Proficient in Excel, Outlook and Word.
• Detail oriented and well organized.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.

Responsibilities

• Handle collection calls and correspondence in a fast-paced environment.
• Reduce delinquency on assigned accounts.
• Monitor and maintain assigned accounts.
• Provide customer service regarding collection issues.
• Communicate with customers and branch personnel on a timely basis.
• Maintain cooperative working relationships with branch personnel and coworkers.
• Handle high volume of outgoing calls to delinquent customers.
• Answer incoming calls and resolve questions.
• Reconcile disputes related to payments.
• Communicate effectively with customers and coworkers in writing and verbally.
• Meet departmental and company goals.
• Adhere to policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School Diploma

Tools

Excel

Outlook

Word

Job description

Crystal Clean LLC is seeking a Collections Specialist in Hoffman Estates, IL to manage customer accounts and ensure timely collection of receivables. You will handle delinquency reduction, billing discrepancies, and outstanding balances while maintaining positive relationships with customers and branch personnel.

This role requires strong communication, attention to detail, and the ability to juggle multiple priorities in a fast-paced environment; benefits include Health, Dental and Vision